Terms and Conditions
Order Acceptance & Sales:
Please order through the secure PayPal shopping cart. All transactions are processed through this secure payment portal. If you do not have a PayPal account, you can still make a payment using a valid credit or debit card with no additional processing fees.
All orders require that payment be made in full at the time of the order, unless otherwise specified. We accept PayPal, MasterCard, Visa, American Express and Discover for payment. If paying by check, please make it payable to “Smart Benches, LLC”. Orders will not be processed until the check has been cleared through the bank.
All shipments are sent the most cost effective way and are “Tailgate Delivery” to any commercial or residential location. The freight companies will deliver your shipment during normal business hours, 8am – 4pm Monday – Friday. Additionally, the truck driver is under no obligation to help you unload. If you are unable to accept a shipment via this method, you must select advise us for an additional charge.
All shipments go common carrier.
If there is a discrepancy in the services requested and the minimum services required to deliver the product, Smart Benches LLC, reserves the right to charge the customer for any necessary additional services provided at the time of delivery. In the event of product return for reasons other than manufacturer’s defect, restocking fees and actual shipping charges will apply.
Shipping Outside of US: For shipments to Canada or other foreign destination, the Customer will be responsible for all taxes, duties, extra shipping cost and custom broker fees which are not included or provided by the freight estimate supplied on our website. These fees are verified by our sales department per shipment and we request you contact us prior to your order being placed.
If you have any questions regarding freight or shipping methods or have a special shipping request feel free to call Customer Service at 774-255-1874. Or email us at firstname.lastname@example.org. We look forward to serving your needs.
We process all orders upon approved receipt and ship during standard EST business hours, Monday through Friday. We manufacture the benches and shipment of product depends on product availability, customized or specialty item orders. Upon receipt of the order, items are shipped within 2 to 4 weeks, though usually sooner. When your order is ready for shipment you will receive a email notifying you with your tracking number.
Inspection of Shipments:
We at Smart Benches LLC take extreme care to ensure that your shipment arrives in acceptable condition. On delivery, the carrier will provide you with a delivery receipt. It is vital that you verify that you have received the correct product, count the number of pieces being delivered, and inspect for damages prior to signing this document. No claims for incorrect or missing merchandise can be made unless it is recorded on this delivery receipt. Claims for concealed damages (damages that are not visually apparent through packaging) must be reported at time of delivery with some carriers, so it is imperative that you inspect your shipment for concealed damages at time of delivery. Smart Benches LLC cannot be responsible for shipments not inspected by the customer at time of delivery. Damage, error, and shortage claims must be reported within 48 hours of delivery. Once you report a claim, you should keep all packaging and paperwork until the inspection process is completed If you have a camera (preferably digital) at hand, please take a photograph of the damage. Our freight carriers will work expediently with us to replace or repair any damaged product. Photographs and the appropriate documentation will streamline the process.
Should you have any questions about return or repair, or encounter any difficulty, please call our Customer Service Department at 1-774-255-1874.
Your complete satisfaction with Smart Benches LLC is very important to us. We will accept returns of unused products in their original containers up to 30 days from shipping date subject to the following terms and conditions: You will be responsible for ALL shipping charges, to and from site.
- Custom-made products are not returnable unless a defect in manufacturing is presented to us with pictures that are emailed to us prior to return.
- Prior written approval and instructions must be issued by our Customer Service Department before any merchandise can be returned.
- All merchandise must be properly packed and returned in its original packaging, freight Prepaid. No Collect Shipments can be accepted.
- Merchandise returned for reasons other than damage or defect will be subject to a minimum 15% re-stocking fee.
- If you are placing an order on our website, we cannot be responsible if you order the incorrect product or color. All return and re-stocking fees will apply.
- Customer is to call prior to shipping returns for authorization and return shipping instruction. All merchandise ordered must be included and in good condition.
Our products shall be free of defects in material and workmanship for the Warranty Period – in effect at the date of purchase. All products are under warranty 1 year.
The warranty expressly excludes and does not cover damage to any product, which is caused by the following:
- Improper handling
- Incorrect installation
- Exposure to the elements, or by storm, hail, fire or flood
All aforementioned occurrences will immediately void the warranty on the product.
Any product verified to be defective within that product’s warranty period, shall upon prompt notification by its Purchaser to our Customer Service department, be either replaced or repaired at the manufacturer’s, “Smart Benches LLC,” sole discretion.
Merchandise cannot be returned without a return authorization number from a customer service representative, as well as a copy of the original invoice documenting the date of purchase.